Support & FAQ
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VenueCircuit is for venues, promoters, tour managers, engineers — and the artists playing every stage. One system, every seat.
Getting Started
VenueCircuit is an operating system for live events. It replaces the spreadsheets, email chains, group texts, and disconnected tools that most venues and touring teams use to run shows. You get a central show record with booking, finance, production, and day-of operations built in — visible to everyone on your team with the right access level. It's built for local venues, mid-size rooms, and touring operations from club-level to ~2,500-cap.
You start from the dashboard. Hit "New Show," pick your venue (or add one), set the date, choose your deal type. The system walks you through it.
A Hold means you've got a date blocked but the deal isn't signed. Confirmed means you've committed. The system tracks both so your pipeline is honest.
Each team member gets a role that controls what they see and can edit. A sound engineer sees production details. A promoter sees deal and finance info. The venue owner sees everything. You assign roles when you invite someone.
Team invites are rolling out during the beta. Right now, each team member can sign up directly at venuecircuit.app/auth/signup and select their role. If you need a specific access level assigned or want to add someone to an existing org, email us at hello@venuecircuit.app — we'll set it up manually. Full team invite flows are coming soon.
No. You can create shows and track finances without claiming a venue. Claiming a venue gives you additional tools and verifies you as the operator.
Shows & Engagements
Inquiry → Hold → Confirmed → Advancing → Day of Show → Closed → Settled. The system auto-advances to Day of Show and Closed based on date and time.
The advance is a shared document where your touring and production details live — hospitality, itinerary, credentials, tech requirements. Everyone with the right access can see it.
Use the Ledgertab on each show. Add revenue entries (tickets, bar, merch, sponsors) and cost entries (artist, production, staff). The P&L updates instantly.
Six domains — Finance, Staffing, Production, Compliance, Logistics, Hospitality — you check off before every show. Blockers show up immediately so nothing slips to day-of.
Yes. If a promoter is running a show at your venue, both organizations can be on the same show record with scoped access. Each side sees what they're supposed to see.
Settlement & Finance
After a show closes, go to the Settlement tab and work through the deal math. Guarantee, versus deal, door split — the numbers are already there from the ledger. Approve and finalize when everyone agrees.
Guarantee, versus deal (whichever is greater), door percentage, and ticket split. If your deal is more complex, reach out — we're building more.
Only if they're in the system with the right role access. Artist and artist-manager roles can be scoped to see their deal and payment info.
Yes. Ledger data is role-scoped. A stage manager doesn't see your P&L. You control who sees what through role assignments.
Core Features
The Truth Board is the central record for every show — one page where booking, finance, production, day-of, and settlement all live together. When you open a show, the Truth Board shows you the current status, who's on it, what's been confirmed, what's still open, and what money looks like. It's the single source of truth that replaces the 14-tab spreadsheet and the group text chain.
Day Of is the operational hub for the day of the show — optimized for phones and fast decisions. It surfaces staff call times, credentials and door codes, artist contacts, the green room checklist, and any open issues. If something is wrong on show day, Day Of is where you find out and fix it. It also includes a preflight checklist so you know exactly when you're clear to open doors.
Venue Ops captures all the venue-specific details a touring party needs before they arrive — WiFi credentials, load-in door, day-of contact, parking, and access notes. It's typically filled in by the venue-side team and visible to the tour manager and production team. Credentials (door codes, alarm pins, access cards) live here too, with role-gated visibility.
The Advance Sheet is where logistics are confirmed between the venue and the touring party before a show. Load-in time, soundcheck, doors, set time, curfew, green room notes, catering, backline — all in one place. Both sides of the show can see it once it's filled in. It replaces the email chain that usually carries this information.
After a show closes, you go to the Settlement tab and work through the deal math. The ledger data (ticket revenue, bar, costs) flows in automatically — you fill in any gaps, confirm the deal calculation, and submit for approval. Both parties can review and sign off. Disputed amounts get flagged for resolution. The Settlement is the final financial record of the show.
Exceptions are blockers — things that are wrong or unresolved that could stop the show from happening safely. Fire marshal approval not confirmed? Log a critical exception. Missing rider item? Log a high exception. Critical exceptions prevent the engagement from advancing to Ready status. They show up in Day Of, the Truth Board, and on the relevant dashboards so nothing slips through.
The Ledger is the P&L for a show — every revenue and cost line item in one place. Ticket revenue, bar, merch, artist guarantee, production costs, staff costs. It updates in real time as entries are added, so you always know where you stand financially. The Ledger feeds directly into the Settlement so there's no double-entry.
For Artists
Yes — completely. Sign up as "Band / Artist." When a venue or promoter adds you to a show, you get your own view of that show record — your deal terms, payment schedule, advance details, and settlement. You can also submit your tech rider and input list once, and it travels with every show you're booked for. VenueCircuit is for everyone in the room — including the people on the stage.
Once you're added to a show, you can see: your deal terms (guarantee, deal type, payment schedule), your tech rider and input list on file, the advance sheet (load-in, soundcheck, set time, catering), your guest list, and your settlement breakdown after the show closes. You see what you need — without seeing the venue's full P&L.
Once you're on a show record, you can attach your tech rider and fill in your input list digitally — channel by channel. It lives on the show. Every engineer at every venue sees it before load-in. No more emailing PDFs to different contacts before every date.
Yes. Your deal terms, deposit status, and balance due are all visible in your show record. If a deposit was paid, it's logged. If payment is pending day-of, you'll see it. You don't have to chase anyone for information about your own money.
No — it's exactly right for where you are. VenueCircuit works for a 20-cap open mic and a 2,000-cap headline. The system scales with you. Start with your first show. Your rider gets on file, your deal is documented, and your settlement is clear. That's the foundation every artist deserves — whether it's show one or show five hundred.
Yes. Your manager can sign up as Artist Manager and get visibility into your deals, payment status, and show history across all markets. Both of you can be on the same show records with appropriate access levels.
By Role
You see everything. Your dashboard shows tonight's shows, revenue at a glance, recent bookings, and outstanding payments. From there you drill into individual shows for financial details, settlement status, and operational readiness. You also manage who has access to your org and what they can do.
Your dashboard is a command center across every stop on the tour. You see shows by date, flag overdue payments, track routing logistics, and drill into any stop for its Advance, Venue Ops, and Day Of details. On show day you're working from Day Of — staff contacts, credentials, timeline, and issues all from your phone.
Your pipeline — holds, confirmed shows, advancing dates — is your dashboard. You track deal terms, monitor ledger actuals vs. projections, and work through settlement after every show. You can see payment status across all shows and have full visibility into the booking spine.
You see your show calendar, tonight's operational status, and anything that needs attention. Your view includes Venue Ops, staff calls, credentials, and the day-of checklist. Financial detail is visible if your role allows it. You can advance shows through their lifecycle and flag exceptions.
Your deal pipeline is the center of gravity. You see confirmed and pending shows, deal terms, payment status, and routing. You can access the booking spine on each show and track where things are in the lifecycle. Settlement and ledger details are visible at the access level your org has granted.
Sound engineers, lighting engineers, stage managers, and crew see the operational details relevant to their role — production specs, advance info, staff call times, credentials, and green room details. They don't see sensitive financial data. Day Of is their primary surface on show day.
Technical
Any modern browser. Chrome, Safari, Firefox, Edge. Mobile browsers work too. A dedicated mobile app is on the roadmap.
Yes. We use enterprise-grade cloud infrastructure with automated backups and point-in-time recovery. Your data is stored on US-hosted infrastructure.
We're building export tooling. During beta, email us at hello@venuecircuit.app and we'll export your data manually. You own it — we'll never hold it hostage.
Still stuck?
We're real people.
The team is small. We read every message and reply like humans — not a support queue.
Response Time
We reply within 24 hours, usually faster.
Feedback & Bugs
Logged in? Use the feedback button in the sidebar to report bugs or request features — it lands directly with the team.